Customer Reviews

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  • I was very scorned by past "used car salesman" experiences but both Lawrence and Doug at Dick Says Yes are fabulous and truthful! I felt like I was buying a car from a friend. Best car buying experience of my life! We can’t wait to come back and buy a motorcycle from these 2 in six months or so. Thank you, thank you! I appreciate you more than you know. Doug, you truly are a breath of fresh air!
  • Doug went above and beyond for us, driving us around to different locations and carefully reviewing the paperwork. We were more than happy with his performance, not only did he find us the perfect truck, bur the next day they called to let us know they found us better financing with a lower rate. We are more than pleased. Thanks a bunch!
  • We actually wanted to buy a different brand car but weren’t satisfied with the service at a different car dealership and decided spontaneously to drop by Dick Hannah’s Kia dealership. What a great decision! AJ is a wonderful, very friendly and competent salesman. It was very busy when we came in but he really went out of his way to make the process as easy, fast and comfortable as possible for us. The pricing and the service at the car dealership are great, and the service is really excellent! We didn’t expect to, but left with the perfect car for us. I’d strongly recommend AJ at Dick Hannah’s Kia dealership to anyone who wants to have a pleasant experience when purchasing a new car!
  • Just bought a Kia Soul from this dealership, and even though they didn’t have the color I wanted (yellow), they tracked it down and made sure it had all the options I wanted. Chucky is the best car salesman I’ve worked with, as well as being an amazing human being - he’s just an all around good guy. Chucky and Mark both made the process as simple as buying a new car can be. Thanks guys - I’ll be back and recommend you to anyone looking for a new or used car. And they have great coffee!
  • We have shopped for many cars in years past and have never had such a positive experience with a car salesman as we did with Chucky. He was knowledgeable, listened, courteous, genuine and made us feel like he only wanted the best for us. His positive attitude and sincere desire to make sure we get what we wanted was unsurpassed. He was truly a breath of fresh air and would recommend him to anyone.
  • We purchased 2012 Honda Ridgeline from Hanna Honda in Vancouver a week ago. Our salesperson was Fredy Segundo, if you’re looking for a new Honda or used vehicle, seek him out, you won’t be disappointed. We weren’t exactly sure which Ridgeline we wanted and we ran Fredy around pretty good bringing us trucks to look over. He was always more than willing to meet our request. Thanks Fredy!
  • I lost my car to an accident and had to replace it. I went to Dick Hannah Honda and was greeted with a smile from Fredy Segundo, even though it was a nasty rainy evening. Fredy walked us in and we started on our quest for a car to suit my needs and yet my budget. Fredy and the rest of the staff worked hard to get me my car and I had a good experience for it being my first car purchase from a dealership. Great job Fredy Segundo and Dick Hannah Honda!
  • Great experience. Douglas was friendly and knowledgeable and got me into an awesome car!!!...time for a raise....I think so. For me it was great going in and talking with someone rather than being talked down to by someone or having someone tell you the car you can get. Douglas was honest and was able to help me even if my credit was rock bottom.
  • My wife and I came to Dick Says Yes to see about getting rejected for a car, we were thinking about an older car that would get good gas mileage. We were met by Doug Kenaga, who was very friendly and inviting, so we sat down and talked about the car we were looking for and how bad our credit was and the wreck we brought in on trade. Doug told us he thought he had the right car for us and I’m still thinking about the rejection coming any time. But Doug drove a little green car my wife liked, not sure how he knew that, and invited us to test drive it. My wife and I liked it and told him so, but we knew the car was too new and low miles and we wouldn’t qualify for it. We were wrong, Rock Sobeck worked for us to get us a loan that had good rates and low monthly payments we could afford. Long story short we got a great car at a great deal and rate and Dick “did” Says Yes. Thank you Doug and Rock!!!
  • Heather knew I didn’t have time to come in I texted her what I wanted and she delivered with found exactly what I wanted at the payment I wanted!! She didn’t try to sell me a car I didn’t want!! I told her model make and color of exterior and interior!! Completely delivered and had loan and car ready!! Never had such a smooth car buying purchase in my life!!! Thanks Heather your awesome!
  • With our busy schedule with my wife and four kids, the dealership was great with following up with us. They were very courteous and friendly and Heather answered all of our questions for us. Overall, we were in and out very quickly and found a very nice van for our family. The van fits our family perfectly and we love it!! In the sales process we were given the vehicle at a lower price then we expected and this was a very pleasant surprise. I would recommend any of my family or friends to go here.
  • It was a great experience working with Brenda!!! I love all that Dick Hannah offers it’s family! I am happy to be a part of it!
  • It was a pleasure doing business with your company. I found dealing with Brenda Gilliland to be like working with a family member and not a sales person. Her laid back approach to this sale was what finally sold me even though I knew I would purchase a replacement car soon. Brenda took the extra time to explain and clarify things for me; going far beyond her duty as a sales person. If she continues in this manner I have the feeling she will be one of your top sales people. I have a history with the VW that goes back to my youth and I’m glad that I was able again to acquire a Volkswagen. Thank You.
  • When my husband and I came to look at cars, we really did not intend to buy on that day. Jordan met us with a friendly smile and directed us to some of the cars that we thought we might have an interest in. He did so without being pushy; he let us take our time to look the lot over. Because of his demeanor and his assistance we left with a new 2013 Rav on that day. If we had been pressured or given a "sales pitch" we would not have made a purchase. The Rav sells itself, but it was Jordan who pushed it over the top. Our car has been admired by many of our friends, and we have told them how fairly Dick Hannah Toyota has treated us over the years. This is my 4th Toyota, and probably not my last.
  • “Awesome. Sandra welcomed us with a sign hanging from the mirror. Super friendly and helpful. Everyone treated us like we were old friends. I found Sandra’s friendly personality helped put us at ease and made the process more enjoyable. I have never had such a stress free experience at a dealership before. We know where we will be going when it is time for our next vehicle.”
  • My Husband David and I came into the Dick Hannah Toyota Dealership a little nervous due to a previous experience a couple years ago while purchasing our first Toyota...We had been Honda Die hards for years..I did quite a bit of research before going in on Sunday Sept 1st. We had hoped to upgrade to a Camry from a Corolla IF we felt we were being treated fairly and respectfully. We were also trading in our 2011 Corolla so it depended on what type of offer we received on our trade in also whether or not we completed the upgrade... We were met right away by Sandra McMillin..She was VERY friendly and professional to us both...I shared with her right up front about our previous bad experience at another dealership and that we wouldn’t let that happen again...I told her what we were looking for and she had one just like it that she showed us and let us take a test drive. We both felt very comfortable with Sandra from the very beginning..She was not pushy or dishonest with us. She said she was going to take very good care of us, and SHE DID! After driving the car, we were allowed to take it to lunch and talk over what we felt was going to be a positive transaction from Sandra and the Dealership..Upon returning we were given a quote for our trade in value...Since there were 2 minor scratches on both the front bumper and rear bumper (from bumping the curb while parking) I knew we probably wouldn’t get top dollar...They were fair with our trade in so we accepted thier offer and bought the car the same day...We are VERY happy with our upgrade and I’m soooooo glad Sandra McMillin greeted us that warm beautiful day in Kelso, Wa...She is a great access to the Dick Hannah Dealership...I know we will receive top quality customer service for the rest of our Camry’s life...THANK YOU all for a GREAT experience to replace the previous not so great one.
  • 5 stars are not really enough to describe Nick Barnes’ commitment to his customers!! Nick is the BEST! He is an asset to the dealership. HE is the guy I will always purchase my autos from and the only person I will recommend to my friends, family and all of you that read this review. He is awesome! See him first and last. This man is genuine, respectful of your time and money and he will treat you with respect and do his best for you whether purchase new or used. Honestly, this is one man you will be glad you spoke with.
    • Thank you for the very wonderful review about your experience with Nick and Dick Hannah Honda! We appreciate you taking the time to share this. Nick is a wonderful member of our Honda family and we are pleased he could assist you with finding your newest vehicle.

  • “We appreciated that the sales rep we worked with (Scott Doyle) gave us service with a smile, was happy to answer all our questions. We loved the fact that Scott was happy to give us all the information we needed to make a decision that we would be happy with, but he never tried to influence our decision. We LOVE that!”
  • “Buying a car can be a stressful experience, but from the get-go, Scott’s honest, personable, and relational manner made us feel confident that we were in the right place. We were given an exceptional deal on a new Honda . Thank you, Scott, and thank you, Hannah Honda for a wonderful new car. You have definitely earned our trust, our future business, and recommendation to our friends!”
  • Sandra McMillin was my sales specialist. She was awesome! She was very attentive and caring, she was helpful and made sure we felt comfortable with every decision. I was afraid to go to a dealership because you always hear horror stories, but this was nothing like that. I started my communication with Sandra on Wednesday through chat she was so sweet she gave me her number then I texted her all the way till I got to the dealership. Even after making the sale she called me the next day to see if I made it home safe!! I would defiantly recommend her to any of my friends! Thank you Sandra for making our first time buying a car so stress free and enjoyable!
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